# -- # INSTALL-3.1.ITSM description of OTRS::ITSM 3.0 # Copyright (C) 2003-2011 OTRS AG, http://otrs.com/ # -- # $Id: $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- What is OTRS::ITSM ================== OTRS::ITSM implements ITIL (R) focused IT service management. Prerequisites ============= You need a clean OTRS 3.1 (http://otrs.org/) installation. For installation and prerequisites see http://doc.otrs.org/. OTRS::ITSM are applications for the OTRS 3.1 framework. Make sure your database accepts packages over 15 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. Installation ============ 1. Download ----------- Download following OTRS::ITSM packages from (have a look on "Packages" section below first to download the correct files for your framework): ftp://ftp.otrs.org/pub/otrs/itsm/packages31/ -GeneralCatalog -ITSMCore If your OTRS is unable to connect to the internet, you must download these additional packages. -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ITSMChangeManagement -ImportExport You can also download a single OTRS::ITSM bundle file, which contains all previously mentioned files and installs them automatically: -ITSM You can download the OTRS::ITSM bundle file here: ftp://ftp.otrs.org/pub/otrs/itsm/bundle31/ After the download, just install the OTRS::ITSM package via package manager. In this case, you don't need to follow the instructions in section 2 of this document. 2. Installation OTRS::ITSM 3.1 ------------------------------ a) Login to your OTRS 3.1 installation with admin permissions. b) Install the downloaded .opm packages in the following order via package manager: 1) GeneralCatalog 2) ITSMCore If your OTRS is able to connect to the internet, you can use now the online repository [--OTRS::ITSM 3.1 Master--] to install the following packages. If your OTRS is unable to connect to the internet, you need to install the following packages via package manager. Each of these packages is optional and there is no required installation order. -ITSMChangeManagement -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ImportExport 3. Intro -------- New menus in the navigation bar will be shown (ConfigItem, Service, Change) and many new admin options are available in the Admin-Area. For more information see the OTRS::ITSM documentation. Upgrade ======= If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 3.1: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300 If you have OTRS::ITSM 1.2 or OTRS::ITSM 1.3 or OTRS::ITSM 2.x installed, you first need to upgrade your OTRS Framework to OTRS 3.1. After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 3.1). If you have OTRS::ITSM 3.1 installed, you can just follow the steps in section 2 of this document (Installation OTRS::ITSM 3.1) Packages ======== OTRS::ITSM 3.1.3 (2012/05/15) - OTRS 3.1.5 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.1.3 (md5sum c707624ccf547b7224139e4b6e0c3e10) ITSMChangeManagement 3.1.3 (md5sum 7ccb900f87122e25fb2c396e66459755) ITSMConfigurationManagement 3.1.3 (md5sum 8fed825568f30935fce942d741ed5940) ITSMCore 3.1.3 (md5sum 856fea8aef85293738f0467935043022) ITSMIncidentProblemManagement 3.1.3 (md5sum 3aeddc3e32fff797a5c144b69b02b39c) ITSMServiceLevelManagement 3.1.3 (md5sum 9f40e792d910baef79e8fd2f3788d333) ImportExport 3.1.3 (md5sum a2db870b791eaa142050c1ffd2c67f80) ITSM 3.1.3 (md5sum f952a58cd68ee9f0d8b18be8b46e8d12) OTRS::ITSM 3.1.2 (2012/02/28) - OTRS 3.1.1 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.1.2 (md5sum b15e5c11935aa8208553d5e8a9581d3c) ITSMChangeManagement 3.1.2 (md5sum c117720a6424e898c69940dc9334fa76) ITSMConfigurationManagement 3.1.2 (md5sum 6321fe41b03559581e9f703b3106e3f4) ITSMCore 3.1.2 (md5sum bb58ac21a7d8ac9e72e8c04991e0297d) ITSMIncidentProblemManagement 3.1.2 (md5sum caf8ae35725caf258a72a803d0602869) ITSMServiceLevelManagement 3.1.2 (md5sum 89b4e9836ca05e3c3b6761b648c0470b) ImportExport 3.1.2 (md5sum fb21854ac00b8299162522496cc3bb3f) ITSM 3.1.2 (md5sum 25e7affc05f84a64ca19ae15cd1b88e3) OTRS::ITSM 3.1.1 (2012/02/14) - OTRS 3.1.1 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.1.1 (md5sum f8ddec83425a08677ae1ee09bd0d6054) ITSMChangeManagement 3.1.1 (md5sum 955cca1324d3df901a8b541d38425ade) ITSMConfigurationManagement 3.1.1 (md5sum 67ea097b96c75520b43c3c5be44c7612) ITSMCore 3.1.1 (md5sum a49edd6b5e10fbdd2b0297927c8a6e5e) ITSMIncidentProblemManagement 3.1.1 (md5sum 4f7c08e3d50a9f8811a870221a00b56f) ITSMServiceLevelManagement 3.1.1 (md5sum f5ff2fa8801dfbe2e8df1ba339435bfd) ImportExport 3.1.1 (md5sum 6a671e756384820de4f06b2dd080a07c) ITSM 3.1.1 (md5sum a666c22be5cc9623a88f29b942d33c71) OTRS::ITSM 3.1.0 rc1 (2012/02/07) - OTRS 3.1.0.rc1 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.96 (md5sum 00597255d0f64a8b1b8ccbd682e81820) ITSMChangeManagement 3.0.96 (md5sum 29d60cd2dddb9b3672edc03d2968ad0a) ITSMConfigurationManagement 3.0.96 (md5sum 96ccc5e3a04db56dd596ebbe2712cf60) ITSMCore 3.0.96 (md5sum bf7033291727815756406e97fd526cbe) ITSMIncidentProblemManagement 3.0.96 (md5sum 0e76fffabc410a431264bb2dacc05004) ITSMServiceLevelManagement 3.0.96 (md5sum 849b56cc2cfa27e732c6f568db90af3d) ImportExport 3.0.96 (md5sum 604fe6d441b20de84ec505fe147bb6bf) ITSM 3.0.96 (md5sum 49e67395cd9a5c70d84a1c12bbeef246) OTRS::ITSM 3.1.0 beta5 (2012/01/31) - OTRS 3.1.0.beta5 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.95 (md5sum 1f0f7e97cc55ee91fe822c1aa44b1e97) ITSMChangeManagement 3.0.95 (md5sum fe7219c177fc937d0b72516788d88e0f) ITSMConfigurationManagement 3.0.95 (md5sum f2b06a78412c69f9c4a9487288b1d2fd) ITSMCore 3.0.95 (md5sum 0939f9566ada6b4fad520250c93dc049) ITSMIncidentProblemManagement 3.0.95 (md5sum b44819a81539053e6c5636de5f29e4b2) ITSMServiceLevelManagement 3.0.95 (md5sum 4dbfa4a858b72bc828f04b986685b977) ImportExport 3.0.95 (md5sum 1a0b7154f13f01bcbcfd41ae511ea3d3) ITSM 3.0.95 (md5sum 0fed169c4dc5919435949353f2bdf33b) OTRS::ITSM 3.1.0 beta4 (2012/01/17) - OTRS 3.1.0.beta4 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.94 (md5sum 8d482383c46dcd2252cd214a550ee646) ITSMChangeManagement 3.0.94 (md5sum b9f18456a97d6eb00be07d2ecc1f7c19) ITSMConfigurationManagement 3.0.94 (md5sum 0d7a46749c342d9ae5aab1bb9cb5f38c) ITSMCore 3.0.94 (md5sum 2a8e12c81a835e2c262c03d8ef4d9291) ITSMIncidentProblemManagement 3.0.94 (md5sum 2701cf1c4c18b38018d966881b2141ae) ITSMServiceLevelManagement 3.0.94 (md5sum f2c435ffa064f2ca759f8360bf1f53cc) ImportExport 3.0.94 (md5sum 9aa4a938a190d84654cc6416a98716fc) ITSM 3.0.94 (md5sum b1fdf32b97b84a278801222083a9cc0a) OTRS::ITSM 3.1.0 beta3 (2011/12/20) - OTRS 3.1.0.beta3 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.93 (md5sum d9ba3a52e11682a9f071ec9486c6e1bb) ITSMChangeManagement 3.0.93 (md5sum b8f0a1a047feb18778fab3375316c5b7) ITSMConfigurationManagement 3.0.93 (md5sum bfe42b27b31d240a425d34c1a18b0c7e) ITSMCore 3.0.93 (md5sum 75d5afd92dc2267ebf9315e88abf0b11) ITSMIncidentProblemManagement 3.0.93 (md5sum bddd35654004e5d5b0d936535ae42f70) ITSMServiceLevelManagement 3.0.93 (md5sum 73699198cf1726e54b8c2e9123be278b) ImportExport 3.0.93 (md5sum 90e32dcfe861751ff4a5d16e59eaf40b) ITSM 3.0.93 (md5sum d278ff9fd80721b1011323e5b576fdc6) OTRS::ITSM 3.1.0 beta2 (2011/12/06) - OTRS 3.1.0.beta2 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.92 (md5sum 7f4cbe4e60aa98c64c33ffdd6f9cfe6b) ITSMChangeManagement 3.0.92 (md5sum 69bd6e51699e03a39c970cc173d88389) ITSMConfigurationManagement 3.0.92 (md5sum b8735689125dbedc4f67fdfd7506cc46) ITSMCore 3.0.92 (md5sum 009be6cc527defa46367f35975fd919a) ITSMIncidentProblemManagement 3.0.92 (md5sum 4e07ec0fbcebbdaf162f2014e227409e) ITSMServiceLevelManagement 3.0.92 (md5sum 960c5c5a571fc3d9c6688c8c98b34f35) ImportExport 3.0.92 (md5sum 7aed623cfb28a8c45c91654ec767da19) ITSM 3.0.92 (md5sum 53e87e8778b4cd4e8aa0fb5ed29ac2ad) OTRS::ITSM 3.1.0 beta1 (2011/11/24) - OTRS 3.1.0.beta1 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.91 (md5sum fd1dade58a0cd1cc1c44d857699e2770) ITSMChangeManagement 3.0.91 (md5sum afc32326ecfe039f04a6c3520615a716) ITSMConfigurationManagement 3.0.91 (md5sum f9371525290ed869d164dcd7f80706ba) ITSMCore 3.0.91 (md5sum a864b9fd2e82e1c22a74a213d1a9f799) ITSMIncidentProblemManagement 3.0.91 (md5sum e4c9e3fe4e7e9c3ec71a1dfd5ef5dcbb) ITSMServiceLevelManagement 3.0.91 (md5sum d350d7ba7c3026f1d3cf37e5bcb26c7f) ImportExport 3.0.91 (md5sum 11de867b835b59f8227db172d54eb05f) ITSM 3.0.91 (md5sum 9b8fe57c856af08abb563f4fc318be47) Support: ======== For community mailing lists see: http://otrs.org/lists/ For commercial support see: http://otrs.org/support/ ((enjoy)) EOF