# -- # INSTALL-1.2.ITSM description of OTRS::ITSM 1.2 # Copyright (C) 2003-2008 OTRS AG, http://otrs.com/ # -- # $Id: $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt. # -- What is OTRS::ITSM ================== OTRS::ITSM implements ITIL (R) focused IT service management. Prerequisites ============= You need a clean OTRS 2.3 (http://otrs.org/) installation. For installation and prerequisites see http://doc.otrs.org/. OTRS::ITSM are applications for the OTRS 2.3 framework. Make sure your database accepts packages over 5 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. Installation ============ 1. Download ----------- Download following OTRS::ITSM packages from (have a look on "Packages" section below first to download the correct files for your framework): ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ -GeneralCatalog -ITSMCore If your OTRS is unable to connect to the internet, you must download these additional packages. -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ImportExport 2. Installation OTRS::ITSM 1.2 ------------------------------ a) Login to your OTRS 2.3 installation with admin permissions. c) Install the downloaded .opm packages in the following order via package manager: 1) GeneralCatalog 2) ITSMCore If your OTRS is able to connect to the internet, you can use now the online repository [--OTRS::ITSM 1.2 Master--] to install the following packages. If your OTRS is unable to connect to the internet, you need to install the following packages via package manager. Each of these packages is optional and there is no required installation order. -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ImportExport 3. Intro -------- New icons in the navigation bar will be shown (ConfigItem, Service) and many new admin options are available in the Admin-Area. For more information see the OTRS::ITSM documentation. Upgrade ======= If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300 Packages ======== OTRS::ITSM 1.2.2 (2008/09/01) - OTRS 2.3.2 is recommended --------------------------------------------------------------------- GeneralCatalog 1.2.2 (md5sum 9db8e685e4b561966faf854c368ad7de) ITSMConfigurationManagement 1.2.2 (md5sum c1ae7025067c03aaafa40cd1b9c47ea2) ITSMCore 1.2.2 (md5sum 37df6977e96be90f92288a437383d7b7) ITSMIncidentProblemManagement 1.2.2 (md5sum 8c87096560aec595ee3dc6e851d4debb) ITSMServiceLevelManagement 1.2.2 (md5sum 1a2a7efa402641e401b7408f3857e398) ITSMUpgradeTo12 1.2.2 (md5sum 884ad0cddbb66338b666ba5e51a8d3c6) ImportExport 1.2.2 (md5sum 9d3ca5249528e6b98ccf49d8f5dca0fd) OTRS::ITSM 1.2.1 (2008/08/18) - OTRS 2.3.1 is recommended --------------------------------------------------------------------- GeneralCatalog 1.2.1 (md5sum 2d4f439b9277c76affe66bc40190b1f7) ITSMConfigurationManagement 1.2.1 (md5sum 6e187b1075213406ab623b192dbc400b) ITSMCore 1.2.1 (md5sum c1334fd7fc4d1355f89de51e5b8341fe) ITSMIncidentProblemManagement 1.2.1 (md5sum 19ecd43ed177f75049eb8eef691384d8) ITSMServiceLevelManagement 1.2.1 (md5sum 03edeabad5b01c31bc9d2f2f3fdb6f73) ITSMUpgradeTo12 1.2.1 (md5sum 2e97fb688e53f4cfa0b020324a39744b) ImportExport 1.2.1 (md5sum d9b83faf07c1e4668fb1f0d867cd2387) OTRS::ITSM 1.2.0 rc1 (2008/08/11) - OTRS 2.3.1 is recommended --------------------------------------------------------------------- GeneralCatalog 1.1.94 (md5sum 97fcf5717e8d165bac0be4ee2d32735e) ITSMConfigurationManagement 1.1.94 (md5sum 1a78b1981952587601a667dfde1de3fb) ITSMCore 1.1.94 (md5sum 44d2f6a99e2a3018162e5184c696e84e) ITSMIncidentProblemManagement 1.1.94 (md5sum bcb0b852ca01c6225e9fbb85e9e9c05a) ITSMServiceLevelManagement 1.1.94 (md5sum 194361595bbd391e17dcd7a25c7dc013) ITSMUpgradeTo12 1.1.94 (md5sum 467d8666afd7f3a3675bb3dd43ef1e18) ImportExport 1.1.94 (md5sum 2caf198c2ccf9b1febf0d958e19a732b) OTRS::ITSM 1.2.0 beta3 (2008/07/28) - OTRS 2.3.0 RC1 is recommended --------------------------------------------------------------------- GeneralCatalog 1.1.93 (md5sum 353e4f7960b6b878f296c0130f3dea22) ITSMConfigurationManagement 1.1.93 (md5sum 59353036f02be8484450574a1f7705a4) ITSMCore 1.1.93 (md5sum 421b51223a325eae6954e151bcd935e0) ITSMIncidentProblemManagement 1.1.93 (md5sum f5da2eab0935f144f0a43d4fe27d8a85) ITSMServiceLevelManagement 1.1.93 (md5sum 62cf24bd7d73f7228dda61e4e20e55c7) ITSMUpgradeTo12 1.1.93 (md5sum dc65e905ae70ab43c91f4dd4087b7217) ImportExport 1.1.93 (md5sum 627846fbdbf92cfa58bdf440d84046fa) OTRS::ITSM 1.2.0 beta2 (2008/07/16) - OTRS 2.3.0 beta4 is recommended --------------------------------------------------------------------- GeneralCatalog 1.1.92 (md5sum 9a7af921d0b177af8461726da18d5e90) ITSMConfigurationManagement 1.1.92 (md5sum 6f63a48761bc917bf9d4a7651c19c991) ITSMCore 1.1.92 (md5sum 504201e8e91886c84e6bbdde122c05bb) ITSMIncidentProblemManagement 1.1.92 (md5sum c48218d00c5305c6f1c9cfb8206b738a) ITSMServiceLevelManagement 1.1.92 (md5sum 7bf8942c4b232f43b52746816d41eff1) ImportExport 1.1.92 (md5sum 72a1dc0dea0a58d3798b28a4e4e4f0d5) OTRS::ITSM 1.2.0 beta1 (2008/07/07) - OTRS 2.3.0 beta4 is recommended --------------------------------------------------------------------- GeneralCatalog 1.1.91 (md5sum 35eca9aa73bbc287ae6443a189ec9056) ITSMConfigurationManagement 1.1.91 (md5sum 75a100eac1995d607de53623748f7e2b) ITSMCore 1.1.91 (md5sum e978f70a68f9dff0a57d164b4cc9e77c) ITSMIncidentProblemManagement 1.1.91 (md5sum 6421b0a3d85c15d7bc0bc91c273b77ed) ITSMServiceLevelManagement 1.1.91 (md5sum c333781cfded7415398372de9676d832) ImportExport 1.1.91 (md5sum 7def19beb4bcaf098b09aee80ef7fc00) Support: ======== For community mailing lists see: http://otrs.org/lists/ For commercial support see: http://otrs.org/support/ ((enjoy)) EOF